Order Status

Brad here @TeamHammerSurvival, 
We know that you're keen to receive the awesome gear that you've ordered!

Our commitment to all of our customers is to ship out all orders within 24 hours and to be as responsive as possible whether you call, email, or contact us via our Facebook page. 


Looking for an update on your order? 
Call: (+1) 415-483-5160
Email: brad@hammersurvival.com


Missing Items

If you have ordered multiple items, please note that these may be shipped out to you separately to get them to you as fast possible. (Items will usually arrive within a few days of each other).


Expected Delivery Times (International Orders)

  • Free Economy Shipping - Orders generally take ~3-4 weeks to arrive.
  • Standard Shipping -  Orders usually arrive in ~14-21 days.
If your order fails to arrive within the expected delivery window please contact us immediately and we'll get an update to you within 24hrs.

 

Return Policy / Refunds

  • If for any reason you are not happy with your order you can return it to us within 30 days of delivery. Please contact us first and we will provide you with return instructions (orders@hammersurvival.com)
  • Please note: Certain items and specialized orders are exempted.
  • Shipping costs are non-refundable.
  • All items should be returned in 'As new' condition, including all original packaging. Items that are 'used' will be subject to a 20% restocking fee.
  • We process all refunds within 3 business days.


Need anything else? Contact us, we are here to help!

Call: (+1) 415-483-5160 
Email: brad@hammersurvival.com

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